News Story

Lloyds Banking Group says it is investigating after reports that some customers using Bank of Scotland, Lloyds and Halifax apps were able to see other users’ transactions on their accounts.

The bank has apologised and said it is looking into what happened.

A Lloyds Banking Group spokesperson said: “We’re sorry that some customers experienced an issue viewing transactions in the app for a short time this morning.

“The issue was quickly resolved and we’re looking into what happened.”

A woman told BBC Scotland News she was able to see the accounts of six different users on the Bank of Scotland app, including some national insurance numbers, over a 20-minute period.

Those included transactions from a pub in Newcastle, benefit payments from the Department for Work and Pensions (DWP), and wage payments from a company based in England, the BBC reported.

Some people have also said they saw transactions made by other people, such as supermarket payments and direct debits.

Posting on X, consumer champion Martin Lewis said “people have been messaging me this morning of being shown other people’s transactions”.

Several people posted in response that they had seen details of transactions they did not recognise, before the app reverted to their own transactions.

Monitoring website Downdetector also showed a spike in reports on Thursday morning involving Lloyds and Halifax.